Terms and conditions at La Cort My Dollhouse.

General terms and conditions and everything you need to know about booking and staying at our adults only hotel in Ortisei in Val Gardena.

Adults Only

Our hotel is especially designed for adults. The minimum age is 16 years.

Prices

The overnight rates are per person, per day and bed&breakfast treatment. We don't offer halfboard treatment and dinner.
Our prices adjust dynamically and may vary depending on the booking situation and length of stay.

Booking

Following your booking confirmation, you will receive an email from us with a request for a deposit (40% of the total amount). Once we have received the deposit, the reservation is confirmed.

Cancellation fee

• Up to 3 weeks before departure: no charge
• Less than 3 weeks before departure: 100% of the price of stay
• In case of early departure, late arrival or no-show, we charge the total price
• Refunded deposits will be reduced by a processing fee of €50.

Travel cancellation insurance

Take advantage of our trip cancellation cover.

Payment at the hotel

You can pay the bill for your stay with your Visa, Mastercard, EC card or in cash. Cash payments are possible within the legal limit of 4,999.00 Euro. For payments by bank transfer, the amount must have been credited to our bank account before departure. Cheques, Diners Club and American Express cards are not accepted.

Local tax

A local tax of €5.00 per person, per day is not included in the price.

Check-in

From 3 pm until 8 pm (early & late check-in available upon request).

Check-out

Before 10.30 am (late check-out available upon request). All services are included until checkout.
Wellness day: Enjoy our spa area until 6 pm for an additional cost of 25.00€ per person.

Pets

We ask for your understanding that we do not accept pets.

Lift

Our hotel is barrier-free and equipped with an elevator that provides convenient access to all floors, allowing guests to easily reach all rooms and the main common areas, including the lobby, breakfast room, spa, and garage.

Smoking

Smoking is not permitted in any guest room or public area of the hotel. Guests who wish to smoke are welcome to use our dedicated Smoker's Lounge.

Air Conditioning

As we are located in the mountains, where daytime temperatures rarely exceed 25°C, our rooms are not equipped with air conditioning. During the warmer months, a fan is provided in every room for your comfort.

Bus Stop & Guest Pass

The bus stop to and from Ortisei, Castelrotto and Siusi is located directly in front of the hotel. With the Guest Pass provided at check-in, you can use all public transport throughout South Tyrol free of charge during your stay. The bus lines serving the hotel are 172 and 355.2.

Ski Shuttle (Winter)

During the winter season, we offer our guests a complimentary scheduled shuttle service from the hotel to the Seceda and Alpe di Siusi lift stations. In the afternoon, the return transfer to the hotel departs from the centre of Ortisei.

Food Intolerances

If you have food intolerances or allergies, our team will be happy to accommodate your needs during breakfast. Our Linner Buffet offers a wide variety of options for all tastes; however, as it is not a traditional dinner service, additional dishes cannot be prepared upon request.

Forgotten items

Did you leave something behind on departure? A company called Insam can help you retrieve it with its Found & Send service. Fill in the form and have your lost items delivered to your door. www.foundandsend.it